These Terms of Service (“Terms”) govern access to and use of Flusso’s website, platform, workspaces, managed account access, browser/profile infrastructure, proxy configuration, automation tools, inbox, analytics, support, and related services (collectively, the “Services”).
These Terms are entered into by and between Flusso Labs sp. z o.o., registered at ul. Prosta 20, 00-850 Warsaw, Poland, KRS 0001124589, NIP 5273218496 (“Flusso”, “we”, “us”, or “our”) and the person or entity accessing or using the Services (“Customer”, “you”, or “your”).
If you use the Services on behalf of a company, you represent that you have authority to bind that company to these Terms.
By accessing, purchasing, subscribing to, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. B2B Service
Flusso is intended for business users only. You may not use the Services as a consumer, for personal household purposes, or if you are under 18 years old.
2. Definitions
“Account Access” means limited, revocable, non-transferable access to LinkedIn-related infrastructure or managed profiles made available through Flusso during an active subscription.
“Automation” means workflows, actions, sequences, messaging flows, connection requests, follow-ups, inbox features, analytics, and related functionality available through the Services.
“Browser Profile” means a browser environment, workspace, or technical profile provided or configured for stable use of the Services.
“Customer Data” means data submitted, uploaded, imported, synced, generated, or processed by or on behalf of Customer through the Services, including leads, campaigns, messages, replies, contact records, settings, and usage data.
“Managed Account” means a business outreach profile or account access made available through Flusso as part of the Services.
“Proxy” means a network configuration or IP resource assigned to a Browser Profile or Managed Account.
“Third-Party Platform” means LinkedIn, Sales Navigator, Google, email providers, CRM systems, enrichment tools, automation tools, analytics tools, payment processors, browser providers, proxy providers, and any other third-party website, application, service, or platform.
“Usage Guidelines” means Flusso’s Account Usage Guidelines, Acceptable Use Policy, Replacement & Refund Policy, and any written instructions provided by Flusso.
3. Services
Subject to these Terms and payment of applicable fees, Flusso provides limited subscription access to LinkedIn infrastructure and related workflow tools, which may include:
- ready-to-use business outreach profiles;
- Premium or Sales Navigator access where available;
- proxy and browser profile setup;
- automation workflows;
- shared inbox;
- analytics;
- API and webhooks;
- onboarding and support.
Flusso does not sell ownership of any Third-Party Platform account. Any access provided is subscription-based, limited, revocable, non-transferable, and available only during the active subscription term.
4. Third-Party Platforms
Customer acknowledges that the Services interact with or depend on Third-Party Platforms. Flusso does not control Third-Party Platforms and is not responsible for their availability, policies, restrictions, bans, verification requests, changes, outages, limitations, or enforcement actions.
Customer is solely responsible for complying with all Third-Party Platform terms, policies, limits, and applicable laws.
Flusso does not guarantee that any account, profile, integration, automation, campaign, proxy, browser profile, or workflow will remain available, unrestricted, verified, functional, or accepted by any Third-Party Platform.
5. Customer Responsibilities
Customer is solely responsible for:
- all campaigns, messages, replies, leads, data, targeting, and outreach activity;
- compliance with privacy, data protection, anti-spam, consumer protection, direct marketing, and platform rules;
- obtaining all rights, permissions, consents, and legal bases required to use Customer Data;
- ensuring that Customer Data does not violate any law, third-party rights, or Third-Party Platform terms;
- supervising all users, contractors, employees, and agents who access the Services;
- keeping all credentials, browser profiles, proxies, and workspace access secure.
6. Account Access Rules
Customer must:
- use each Managed Account only through the assigned Browser Profile and Proxy;
- avoid unauthorized logins from personal devices, unknown browsers, VPNs, or unapproved locations;
- not change names, identity information, verification data, profile ownership indicators, recovery details, or core profile details without Flusso’s written approval;
- not resell, rent, transfer, sublicense, or share access with unauthorized third parties;
- not use the Services for spam, phishing, fraud, impersonation, harassment, deceptive campaigns, or illegal activity;
- follow Flusso’s outreach limits, warm-up recommendations, and support instructions.
Violation of these rules may result in suspension, termination, loss of replacement eligibility, and no refund.
7. Fees and Payment
Customer must pay all fees according to the selected subscription, order form, invoice, checkout page, or written agreement.
Fees are subscription fees for access to the Services and are not ownership payments for any account or third-party asset.
Unless expressly stated otherwise in writing:
- fees are non-refundable;
- subscriptions renew automatically where applicable;
- Customer is responsible for taxes, bank fees, and payment processing fees;
- overdue payments may result in suspension or termination of Services.
8. Pricing Calculator
Where Flusso provides a pricing calculator, displayed prices are estimates unless confirmed by invoice, checkout, or written order. Flusso may update pricing at any time, but changes do not affect already-paid subscription periods.
9. Replacement and Restoration
Replacement or restoration may be available only under the Replacement & Refund Policy and Account Usage Guidelines.
Flusso is not required to restore or replace any account, profile, proxy, browser profile, or access if the issue resulted from:
- Customer misuse;
- spam or aggressive outreach;
- unauthorized login;
- changing profile identity data;
- not using the assigned proxy or browser profile;
- violating outreach limits;
- violating Flusso policies;
- violating Third-Party Platform terms;
- non-payment;
- actions outside Flusso’s control.
10. Customer Data
As between the parties, Customer owns Customer Data. Customer grants Flusso a limited right to host, process, transmit, display, analyze, and use Customer Data only as needed to provide, secure, maintain, support, and improve the Services.
Customer represents that Customer has all rights, permissions, consents, and legal bases required for Flusso to process Customer Data.
Customer must not upload or process sensitive personal data unless expressly approved in writing by Flusso.
11. Data Processing
Where Flusso processes personal data on behalf of Customer, the Data Processing Addendum applies. In case of conflict between the Terms and the DPA regarding personal data processing, the DPA controls.
12. Prohibited Data
Customer must not use the Services to collect, store, transmit, or process:
- government IDs;
- children’s data;
- health data;
- biometric data;
- payment card data;
- financial account credentials;
- passwords not required for the Services;
- special category data under GDPR;
- highly sensitive personal information;
unless Flusso expressly approves this in writing.
13. Suspension
Flusso may suspend access immediately if:
- payment is overdue;
- Customer breaches these Terms;
- Customer creates security or legal risk;
- Customer uses the Services for prohibited activity;
- Third-Party Platform risk increases;
- continued service may harm Flusso, other customers, infrastructure, providers, or third parties.
14. Termination
Either party may terminate according to the applicable subscription or written agreement. Flusso may terminate immediately for material breach, misuse, legal risk, non-payment, or prohibited activity.
Upon termination:
- Customer’s access ends;
- account access, browser profiles, proxies, workspaces, inboxes, automation, and related infrastructure may be disabled;
- unpaid fees remain due;
- Flusso may delete Customer Data after a reasonable retention period unless legally required to retain it.
15. No Guaranteed Results
Flusso does not guarantee:
- specific reply rates;
- booked meetings;
- revenue;
- lead quality;
- uninterrupted outreach;
- account longevity;
- Third-Party Platform acceptance;
- absence of restrictions, bans, verification requests, or limitations.
16. Intellectual Property
Flusso owns all rights in the Services, website, platform, design, software, workflows, systems, templates, documentation, know-how, and brand assets. Customer receives only a limited right to use the Services during the active subscription.
17. Confidentiality
Each party may receive confidential information from the other. The receiving party must protect confidential information using reasonable care and may use it only for purposes related to the Services.
18. Disclaimers
The Services are provided “as is” and “as available” to the maximum extent permitted by law. Flusso disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.
19. Limitation of Liability
To the maximum extent permitted by law, Flusso will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost leads, lost business opportunities, loss of data, account restrictions, platform bans, or business interruption.
Flusso’s total aggregate liability for any claim will not exceed the amounts paid by Customer to Flusso during the 3 months before the event giving rise to the claim.
20. Indemnification
Customer will defend, indemnify, and hold harmless Flusso from claims, damages, liabilities, costs, and expenses arising from:
- Customer Data;
- Customer campaigns or messages;
- Customer’s use of the Services;
- violation of laws;
- violation of Third-Party Platform terms;
- misuse of accounts, proxies, browser profiles, or automation;
- infringement of third-party rights.
21. Changes
Flusso may update these Terms. Material changes will be posted on the website or communicated by email where appropriate. Continued use after changes means acceptance of the updated Terms.
22. Governing Law and Jurisdiction
These Terms are governed by the laws of Poland, without regard to conflict of law rules. Any dispute shall be subject to the competent courts of Warsaw, Poland.
23. Contact
For questions about these Terms, contact: legal@flusso.pro