This Replacement & Refund Policy explains when Flusso may provide restoration, replacement, credits, or refunds.
1. Subscription Access
Flusso provides subscription-based access to infrastructure and related services. Fees are paid for access to the Services and not for ownership of any Third-Party Platform account or asset.
2. General No-Refund Rule
Unless required by law or expressly agreed in writing, payments are non-refundable.
No refund is provided for:
- unused time;
- lack of campaign results;
- low reply rates;
- Customer changing plans;
- Customer failing to use the Services;
- restrictions caused by misuse;
- breach of policies;
- violation of Third-Party Platform terms;
- non-payment;
- unauthorized login;
- profile identity changes;
- spam or aggressive outreach.
3. Eligible Replacement
Flusso may provide restoration support or replacement when:
- Customer has paid all fees;
- Customer followed Account Usage Guidelines;
- Customer used only assigned Browser Profiles and Proxies;
- Customer did not change identity data;
- Customer did not violate outreach limits;
- Customer did not use prohibited content;
- the issue is not caused by Customer misuse.
4. Restoration Time
Where eligible, Flusso will use commercially reasonable efforts to restore access within up to 2 business days where feasible, or provide a replacement where available.
5. Replacement Is Not Guaranteed
Replacement depends on availability, requested country, profile type, account condition, Third-Party Platform status, and Customer compliance.
6. No Replacement for Misuse
Flusso may deny replacement if the account was restricted, limited, disabled, or otherwise affected due to Customer action or breach.
7. Service Credits
Flusso may offer service credits at its discretion. Service credits are not cash refunds.
8. Final Decision
Flusso has the right to determine eligibility for replacement, restoration, credits, or refunds based on logs, workspace activity, support records, and available evidence.