This Privacy Policy explains how Flusso collects, uses, shares, stores, and protects personal data when you visit our website, contact us, subscribe to the Services, use the platform, or interact with our communications.
1. Who We Are
Flusso is operated by Flusso Labs sp. z o.o., registered at ul. Prosta 20, 00-850 Warsaw, Poland, KRS 0001124589, NIP 5273218496.
Contact: privacy@flusso.pro
2. Scope
This Privacy Policy applies to personal data processed by Flusso as a controller for website, account, billing, sales, marketing, support, and business operations.
Where Flusso processes Customer Data on behalf of a Customer through the Services, Flusso acts as a processor and the Data Processing Addendum applies.
3. Personal Data We Collect
Account and contact data
- name;
- business email;
- phone number;
- company name;
- role/title;
- billing details;
- communication preferences.
Service data
- workspace users;
- account settings;
- campaign settings;
- imported leads;
- messages and replies;
- inbox data;
- analytics data;
- API/webhook usage;
- support requests.
Technical data
- IP address;
- browser type;
- device information;
- operating system;
- log files;
- session data;
- cookie identifiers;
- security events.
Billing data
- invoice details;
- payment status;
- transaction records;
- tax information.
Communication data
- emails;
- chat messages;
- call notes;
- demo requests;
- support tickets;
- feedback.
4. How We Collect Data
- directly from you;
- when you use the Services;
- when you upload, import, or sync data;
- automatically through cookies and similar technologies;
- from payment processors, analytics providers, support tools, CRM tools, and other service providers;
- from publicly available business sources where permitted by law.
5. How We Use Personal Data
- provide and operate the Services;
- create and manage accounts;
- process payments and invoices;
- provide support;
- secure the Services;
- prevent misuse, fraud, and abuse;
- improve product functionality;
- analyze usage and performance;
- communicate with Customers;
- send transactional messages;
- send marketing communications where permitted;
- comply with legal obligations;
- enforce our Terms and policies.
6. Legal Bases
Where GDPR, UK GDPR, or similar laws apply, we rely on:
- performance of a contract;
- legitimate interests;
- legal obligations;
- consent where required.
7. Customer Data
Customer is responsible for ensuring that Customer Data is collected and used lawfully. Customer must have all necessary rights, permissions, consents, and legal bases before uploading or using Customer Data through Flusso.
8. Sharing Personal Data
- hosting providers;
- payment processors;
- analytics providers;
- email and communication tools;
- support tools;
- CRM tools;
- browser/profile infrastructure providers;
- proxy/network providers;
- security providers;
- professional advisors;
- authorities where legally required;
- business successors in case of merger, acquisition, or sale.
We do not sell personal data.
9. International Transfers
Personal data may be processed in countries other than your country of residence. Where required, Flusso uses appropriate safeguards, such as contractual protections or other legally recognized transfer mechanisms.
10. Data Retention
We retain personal data only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
Customer Data may be deleted after termination according to the Terms and DPA.
11. Security
We use reasonable technical and organizational measures to protect personal data, including access controls, secure infrastructure, authentication, logging, encryption where appropriate, and confidentiality obligations.
No system is 100% secure, and Flusso cannot guarantee absolute security.
12. Your Rights
Depending on your location, you may have rights to:
- access your personal data;
- correct inaccurate data;
- delete data;
- restrict processing;
- object to processing;
- request portability;
- withdraw consent;
- lodge a complaint with a supervisory authority.
To exercise rights, contact: privacy@flusso.pro
13. Marketing Communications
You may opt out of marketing communications at any time by using the unsubscribe link or contacting us.
14. Cookies
We use cookies and similar technologies as described in the Cookie Policy.
15. Children
The Services are not intended for children under 16. We do not knowingly collect personal data from children.
16. Changes
We may update this Privacy Policy from time to time. The updated version will be posted on this page.